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Telepresence Engineer in Milpitas at Collabera

Date Posted: 11/21/2018

Job Snapshot

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Job Description

Position Details: Work Location: San Jose,CA Job Title: System Engineer Duration: 12+ Months Role & Responsibilities • Provides second/third level technical support for voice and video technologies to customers, partners, account teams, and other Technical Assistance Center engineers. • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. • Provides technology/product training and intellectual property material as required. • Acts as focal point for large account network problem resolution. • Effectively utilizes moderate to complex lab setups to recreate and solve problems. • Submits complete and correct bug reports in area of expertise. • Interacts across other technical teams and development teams at peer level. • Acts as a technical expert and provides support on a world-wide basis. • Generate clear and concise documentation in the form of case notes, technical tips and white papers. Minimum Qualifications •5+ years' experience in troubleshooting •Knowledge of Protocols - not limited to: VOIP,H.323, SIP, RTP, SRTP •Experience working on IOS voice gateways, dial peers, and unified call processing (UCP) •3+ Years of experience in Unix and Networking •Knowledge of Oracle SQL is a plus Shell scripting , Python , Perl , Java scripting experience Desired Skills •CCIE Voice/Collaboration preferred •Extensive SIP knowledge and troubleshooting will be preferred •Telepresence and Video solutions knowledge is plus Virtualization & AWS skills

Job Requirements

Voice gateways,voice protocol, RTP, SIP ,linux ,Python, Voip