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Print Production Manager/Supervisor in Rochester at Collabera

Date Posted: 11/7/2018

Job Snapshot

Job Description

Title : Service Delivery Site Coordinator / Print Production Manager/Supervisor Location : Rochester, NY 14644 Duration : 12 Months [Possibility of extension based on performance] Shift Time : 8:00AM - 5:00PM, Mon to Fri Job Description: Purpose: • The Service Delivery Coordinator role is a key services delivery operations position that oversees daily operation and success of Print Shop. The Service Delivery Coordinator leads the daily on-site work functions for service delivery to specific clients. Objective of the position is to drive superior customer service through participation and coordination, with on-site team, of workflow and team activities to meet the contracted service levels. Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives. • The Service Delivery Coordinator has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers. Scope: • This position provides guidance, to the on-site team, in support of their assigned tasks or activities at a specific account. They are the main focal point for daily customer communications and escalations. Essential functions: • Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (i.e. billing processes, reporting, cost management, supplies mgmt., etc.). • Coordinates employee training. • Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM), Operational Resource Utilization Tool, (ORU), Global Services Delivery Model, (GSDM) and the Onsite Security Assessment Program (OSA). • Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.) • Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review). • Measures customer satisfaction through surveys or tools. Education: Minimum - High School Diploma or Equivalent

Job Requirements

• Proficient in MS Suite (Outlook, MS Word, Excel, PowerPoint) • Knowledge of how to do 'mail merges' in Excel • Strong Communication Skills (speaks and works with customers daily) • Attention to detail and eye for quality • Able to cross-train onsite team • Ability to multi-task • Must be a reliable on time each day • Needs to handle and work with customer 'confidential' data on a daily basis • Able to provide lead and guide peers and team members (i.e., work well with others) • Problem resolution and escalation management skills. • Excellent verbal and written business communications. • Able to lift and move up to 50 pounds • Able to work with cross-functional teams. • Able to work with minimal supervision. • Ability to handle multiple tasks, organize, and work to scheduled delivery of output. • Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts). • Able to provide leadership and support for accounts assigned while displaying a positive attitude.