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Junior Security Engineer-RTP,NC/ Richardson, TX in Raleigh at Collabera

Date Posted: 11/21/2018

Job Snapshot

Job Description

Position Details: Industry: Networking Hardware Company Work Location: RTP,NC/ Richardson, TX Job Title: Security Engineer/Customer Support Duration: Up to 18 months renewed quarterly • You provide technical support for Firewall, FirePower, AAA, and/or VPN security products to customers, partners, account teams, and other internal technical support teams. • You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution. • Utilize moderate to complex lab setups to recreate and solve problems. • Submit complete and correct defect reports with collaboration and supervision. • Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action. Minimum Qualifications • You possess a fundamental working knowledge of the networking industry, products and protocols. • Some level of experience is preferred in at least one (two preferred) of the above mentioned Security disciplines. • Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer. • You have strong technical, analytical and troubleshooting skills and be able to resolve the root cause of network problems. • Review customer data in the form of network topologies, and crash, log, or other device files for anomalies. • You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction • You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers. • Typically requires BS in CS or EE or equivalent plus 4 to 7 years related experience.

Job Requirements

Cisco, Firewall, CCIE, Compliance, Management, Research, Marketing, Networking, Technical Support, Product Management, VPN