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Helpdesk in Nashville at Collabera

Date Posted: 8/9/2018

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Nashville
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/9/2018

Job Description

• Skills required :: Customer Service, technical ability, troubleshooting.
• Years of experience for a required skill:: 1-2 years in a technical environment, 2+ years of customer service experience
Responsibilities:

This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools
• Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems
• Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups

Job Requirements

Technical Support