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Help Desk Support in Lake Oswego at Collabera

Date Posted: 11/6/2018

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Lake Oswego
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position: IT Service Desk Duration: 6 Month Contract; extensions & permanent hire possible Position:Lake Oswego, OR-97035 Responsibilities: • The IT Service Desk Engineer is to provide enterprise-level support to internal customers. This role acts as a first point of contact for internal Healthcare Software escalations and environmental builds. Responsibilities include: o Diagnose and troubleshoot custom software and server issues for our SaaS environment, aid in the installation of enterprise class custom healthcare applications served from a SaaS environment, and escalate issues to the appropriate engineering team as necessary. o Perform incident and problem management activities, following issues through resolution. Includes rotating on-call support after hours for critical incidents only. o Research and identify solutions to software and hardware issues. o Diagnose and troubleshoot technical issues. o Track issues through to resolution, providing regular status updates to reporters o Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers, IT Support) o Provide prompt and accurate feedback to internal customers o Refer to internal documentation to provide solutions or add new solutions to documentation o Ensure all issues are properly logged. o Prioritize and manage several open issues simultaneously o Follow up on closed issues to confirm issue is resolved. o Build virtual machine instances for servers and workstations using templates and automation scripts. o Create tickets based on NAGIOS alerts.

Job Requirements

Required Skills: • 2+ years of Help Desk / Service Desk experience • VMware or similar • Strong troubleshooting aptitude • Excellent communication skills – written and verbal • MS business products (Office 365, Visio, OneNote, SharePoint) • Requires rotation for after hours on-call support for Critical System Down issues.