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Desktop Analyst in Annandale at Collabera

Date Posted: 11/6/2018

Job Snapshot

Job Description

• Provide Level 2 desktop support following current support models and best practices • Participate on the implementation of global/regional projects and initiatives, making arrangements with local business and third parties, implementing physical changes and escorting third parties on IT restricted areas • Execute day to day activities related to IT facilities and media handling • Provide “hands and eyes” support for other EMIT groups such as Network and Server Ops groups • Participate, with Facilities and third party vendors, on the execution of maintenance/new implementations affecting local IT Infrastructure • Flexibility to work out of normal working hours as and when required • Observe company safety & security guidelines • Maintain asset records within asset management system upon installation or relocation of equipment • Document all processes and procedures as needed and share findings with peers

Job Requirements

• Minimum 5 years of relevant IT experience • Expertise in PC commissioning and support (troubleshooting, installation, configuration and connectivity) • Thorough knowledge of MS OS (Win 10, 8x, 7, XP), software tools (Symantec EPP, Symantec/Veritas System Recovery, Patching, Print Tools ), Active Directory (domain admin functions, group policies, account management) • Experience with inventory management tools and practices • Basic networking skills (connectivity, DNS resolution, troubleshooting) • Familiarity with ticketing systems (Remedy etc.)