This site uses cookies. To find out more, see our Cookies Policy

CX Application System Administrator in Clarksville at Collabera

Date Posted: 11/21/2018

Job Snapshot

Job Description

In this role, the system administrator will maintain the organizations' computing/information technology environment for web facing applications. Contribute to the development, implementation and monitoring of reliable and efficient infrastructure solutions through the management of external service providers. Develop IT Infrastructure strategy based on current and future needs related to IT hardware and/or networks. Optimize the delivery of services by setting standards, metrics, risk mitigation plans and by organizing pro-active feedback loops with internal customers. Monitor trends in the industry to ensure best practices are being introduced. Responsibilities: • Configuration and Monitoring of applications/infrastructure to insure an optimized, stable environment for web facing applications. • Incident Resolution: Perform infrastructure Support for CX applications, especially web related applications. This involves investigating issues reported in the help desk system or monitoring system and responding to users in a courteous and timely manner, and documenting case notes along with problem cause & resolution. • Problem Resolution: Work with development teams to implement IT Governance & Change Management Processes to address new functionality or requirements and to resolve recurring operational issues. • Escalation: Escalate unresolved issues as required to other provider groups such as database administrators & technical groups or software vendor support resources. • Change Management: Follow and be an advocate for our businesses through involvement in change management and release management processes for releases & upgrades. • Provide effective oral & written communications to users within all levels of the organization. • Work with geographically distributed team members, users, and customers • Create documentation as required • Perform other duties as assigned • Limited travel may be required

Job Requirements

Qualifications: • 5 + years of experience with .net, IIS 7.5, Windows Server 2003-2016 Administration, Linux Administration • Experience with MS SQL Server, Oracle database knowledge • Experience with Network configuration, SMTP, DNS, SSL/TLS, Load Balancing, Proxying, Reverse Proxying, DMZ Configuration, web Hosting and web environment management • Basic understanding of http, https, CORS, ajax, same-origin constraints, web services (soap, rest), authentication & authorization concepts including SAML2.0 & OAuth • Experience with configuring system monitoring of web applications and web environments • Familiarity with Cloud services • Familiarity with Mobile Application Management • Bachelor’s Degree in MIS, or Computer Science, or equivalent work experience Top 3 Skills: • .net, IIS 7.5 • Windows Server 2003-2016 Administration • Linux Administration