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Customer Service Representative in Alpharetta at Collabera

Date Posted: 8/10/2018

Job Snapshot

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Job Description

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Key Responsibilities
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Job Requirements

• High School Diploma or GED
• Entry level – 2 years customer service related experience required
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
• Ability to work independently and manage one’s time
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as MS Outlook or data entry software