This site uses cookies. To find out more, see our Cookies Policy

Customer Service Representative in Columbus at Collabera

Date Posted: 11/1/2018

Job Snapshot

Job Description

Responsibilities: • Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing • Effectively educate and influence members and prospective members on the value and benefit that offers through its products, services and extensive network of doctors • Remain current on all changes to customer service policy, procedure and product information to accurately, consistently and efficiently respond to inquiries Skills: • One to two years of customer service experience handling complex issues in a high volume environment • Excellent written and verbal communication skills • Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing • Proficient with Word and Outlook

Job Requirements

Shift is 11:00 AM -7:45 PM with a 45-minute lunch. Attendance is extremely important. Appointments, etc. are expected to be scheduled outside of work hours. One to two years of customer service experience handling complex issues in a high volume environment