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Customer Service II in Saint Paul at Collabera

Date Posted: 9/19/2018

Job Snapshot

Job Description

Position Details:

Job Title: Customer Service II
Location: Saint Paul, MN - 55117
Duration: 12+ Months (possible extension)

Job Description:
•This position is a call center rep that supports field sales representatives.
•Team of 40 agents handle different orders by order channel.
•They manage phone, email, edi. High sense of urgency for the agents.
•Must be accurate and responsive to field sales team.
•Must have cheerful demeanor.
•These reps will support phone order channel, with efficiency & accuracy.
•Have to have an investigative personality. Work with different areas of the business.
•Experience with ERP systems is good, if SAP specific experience that is a definite bonus.
•Training – 4-5 weeks of classroom, side by side, then ongoing.
•Takes about 6 months for an agent to be confident and proficient.
•Open from 7am to 7pm m-f – shift will be an 8 hour shift.
•Typically start 10:30 – 7 but could be earlier due to business need.
•Could be working quarter close on a Saturday though.
•Last time around, had some candidates who couldn’t articulate or enunciate.
•This is long term, possible temp to perm if the business need and performance align.

Job Requirements

•Skills – 10 key, could assess their ability.
•Should average at least 7k. with minimal errors.