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Customer Service/Call Center Representative in Manchester at Collabera

Date Posted: 9/25/2018

Job Snapshot

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  • Location:
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    Not Specified
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Job Description

• Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

Responsibilities may include:
• Answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services.
• Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature.
• Follows basic procedures and scripts.
• Requires fundamental knowledge to navigate company's customer information systems and or order system with basic knowledge of company, services and products.
• More complex customer inquiries may be passed to higher-level Call Center Representatives.

• 1-4 years experience.

Job Requirements

inbound and outbound calls, CSR