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Business Systems Analyst in Clarks Summit at Collabera

Date Posted: 9/12/2018

Job Snapshot

Job Description

Opportunity for Business Systems Analyst with large Insurance Client in Clarks Summit, PA

Responsibilities:
• The BSA will be part of the Channel and Integration team
• They will meet with business partners to review business requirements
• Will create functional requirements, user interface documentation, and Use Cases
• Will meet with Team to gather and document the level of effort on projects.
• Will be asked to work some evening hours and occasional weekends as part of new technology deployments.

Job Requirements

• Proven track record of Call Center project experience
• Experience with IVR/call center is required
• Would like candidate to have experience in the following areas: Speech IVR, UI, use cases and call flow diagrams.

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