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Admitting Supervisor in Fontana at Collabera

Date Posted: 8/7/2018

Job Snapshot

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Job Description

• Supervises the day to day activities of the admitting staff to ensure quality and or quantity goals are met
• Ensures the daily staffing schedule is appropriate as well as the distribution of staff assignments and workload
• Engages in performance improvement projects that focus on developing solutions to service and operational barriers, in either a leadership or participatory role as determined by the admitting manager
• Estimates personnel needs and assigns work to meet completion dates. Reviews department performance through observations, audits, statistical analysis and the use of metrics to maximize operational performance
• Develops operating and customer service procedures.Ensures compliance with department and organizational policies and procedures
• Supervises, coordinates and provides leadership to and reviews the work of assigned staff
• Provides training, coaching and professional development. Conducts performance evaluations for assigned staff
• Assists manager with resolving staff grievances. Provides support and advice to management
• Serves as a liaison between management, other departments, other managers and or members
• Performs service recovery as needed. Conducts analyses and produces reports for management
• Assists manager with development of short and long range departmental goals and objective. May be accountable for payroll and non-payroll budget expenses
• Participates in the budget planning and preparation process of assigned work units to meet the fiscal goals for capital, payroll and non-payroll expenses
• Participates and leads unit based teams and other labor management partnership initiatives. Attends and participates in local and regional meetings, workgroups, taskforces etc
• Provides operational support and report writing services in a multi-platform environment for the call center. Functions as a member of the Operations Team for the call center
• Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation
• Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. Monitors and/or develops the application of scheduling systems, including policy and procedures, operating structure, and information flow
• May recommend operational improvements. will use EWFM a Aspect Software Reviewing/approving PTO request for a population of 250 workers to creating call center scheduled 4 weeks in advance. 1 yr prior Call center Experience

• 1 to 5 years of experience supervising a multi-disciplinary staff in a healthcare setting
• BA / BS degree preferred. HS / GED Required
• Must be computer proficient
• Ability to effectively coordinate multiple projects, use time management skills and independent judgment
• Credentialed Rev Cycle Rep CRCR through the Healthcare Financial Management Association (HFMA) OR Certified Healthcare Access Manager (CHAM)

Job Requirements

MS Access, Compliance, Management, Focus, Training, Customer Service