Mailroom Clerk in Buffalo at Collabera

Date Posted: 1/14/2020

Job Snapshot

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  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

• Possesses skills and competencies to deliver contracted customer requirements (document assembly and finishing)
• Ability to lift and move up to 50 pounds
• Point of contact to receive, review and electronically log customer jobs
• Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
• Operate office equipment (printer, copier, fax)
• Apply asset tags to office equipment and update database
• Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary
• Process forms and update information using a PC
• Maintain appropriate supply inventory, distribute supplies as required
• Problem solve issues to complete production, delivery, and output requirements
• Perform basic quality inspection before, during and after output of each production run
• Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided
• Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
• Operate high volume printers and copiers
• Estimate, schedule and track incoming production jobs
• Optimize document design for quality and reproduction
• Inspect files for problem areas, including fonts, image resolution and image registration
• Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution
• Integrate variable data files into printed format using templates provided
• Interface with customer to optimize document design for quality and reproduction utilizing web design and applications such as Quark© , Pagemark©, Adobe, etc.
• Modify document layouts and impositions to achieve desired finished results
• Re-engineer documents to migrate from offset to digital for printing
• Apply color management, color correction, trapping and image editing
• Perform network system administration or web design
• Operate high volume folding and inserting mail equipment
• File/document conversion (utilizing standard software)
• Stage, assemble and maintain inventory for pull and pack (basic fulfillment) of packaged materials
• Maintain reporting logs and information for billing
• Track and store jobs as customer requires for reuse at a future date, including file back-up
• Perform minimal training to customer end-users on equipment
• Engage services from third party vendors to support purchase of customer supplies and services as required
• Develops and/or writes procedures

• Ability to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc.)
• Ability to demonstrate Advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
• Demonstrate ability to use / locate / configure devices (drives, files, and printers) attached to network
• Able to demonstrate proficiency with desktop publishing graphics / illustration software
• Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
• Able to demonstrate the ability use internet explorer for web browsing , send documents to preconfigured printer
• Able to demonstrate basic math skills (division, multiplication, percentages)
• Business maturity and professionalism

• Experience in a Customer Service environment (minimum 1 year)
• 1 years of Customer Service Experience

• Minimum: High School Diploma or equivalent
• Required: Post high school technology training or experience

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