Healthcare Representative Analyst in Pittsburgh at Collabera

Date Posted: 1/14/2020

Job Snapshot

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  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Client:                   Healthcare Industry
Job Title:               Healthcare Representative 3
Duration:              6 Months Project (Possible Extension)
Work Location:     Pittsburgh, PA 15220

Job Description:
The main function of a healthcare representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints.
A typical healthcare representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Job Responsibilities:
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Identify additional needs customers may have and help them to upgrade products or services.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one’s time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.

High school diploma or GED preferred.

Required Skills:
Candidates should have at least 1 years experience talking to patients over the phone in a healthcare setting
They will be discussing benefits, billing inquries and other topics pertaining to their physician services
They will be part of a call center, calls may be recorded, this is a high volume position and quality is measured and reported

Note: If you are interested in this role, please connect with me at 973-889-5236/