Customer Care Specialist in West Sacramento at Collabera

Date Posted: 1/14/2020

Job Snapshot

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  • Job Type:
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    Not Specified
  • Date Posted:

Job Description

Job Title: Customer Support Representative
Location: West Sacramento, CA, 95605

Duration: 03 Months

PAY RATE : $15/hr on W2
Customer service representative/call center experience (1 - 3 years) preferred.

For call center bilingual agents we are only looking for customer service representative/call center experience (1 - 3 years).

• High school diploma, or equivalent required
• One year or more experience in customer service/call center environment
• Ability to type 40 wpm
• Articulate, customer focused and possess proper telephone etiquette
• Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs.
• Bilingual (specific language requirements will be reflected in each individual job posting)
• Strong telephone skills including inbound and outbound calls.
The Telephone Service Center (TSC) is the primary point of contact for providers and beneficiaries. The TSC Provider Information and Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for information.
Tasks and Responsibilities
Takeover Phase:
• Participates in Conduent-required employee training.
• Participates in Legacy system training.
• Assists with updating of Procedure Manuals, as required.
• Assists in Operational Readiness Testing, as required.

Supplier to administer the following tests and enter results at the top of each resume:
• Call center environment Audio ProveIt testing of 75% or more.
• WPM typing test: 40 WPM or more.

Call Center,Customer care